Originally Posted by
BearX220
Don't you understand what's happened in the industry? Customer anger doesn't matter anymore. There are only three or four major airlines left. Each is worse than the next. It's an oligopoly that no longer has to respond to customer objections to anything. If you don't like it, take the bus..
I understand that the industry has evolved to no frills, service cost add on models.. I'm not sure that the airlines are necessarily ignoring concerns.. Competition, even if it seems like an Oligopoly, will have its way of evening things out.
Here in Canada, its' even worse, we have a perceived monopoly.. But AC has come around to understand that things can't possibly remain the same, if the airline wants to remain viable.. Although enhancements (negative) have been introduced last year because the entire industry was heading that way.. the general sense is AC hasn't completely ignored the customer service aspect and the factor of public perception.. In its dealings with customers, and employees..
Originally Posted by
BearX220
Ah, no. The one LCC carrier that instituted that fee, Spirit, has made it stick.
http://spirit.custhelp.com/app/answe...ge-for-bags%3F
"Remember, we always provide one personal item free of charge per customer. Personal items (e.g. purse, small backpack, briefcase, etc.) must fit underneath the seat, so the dimensions must not exceed 16 x 14 x 12 inches (40 x 35 x 30 cm).
Additionally, the following carry-on items are not counted towards a customer's carry-on bag allowance and can be brought with you on all flights free of charge - umbrella, camera, infant diaper bag, assistive devices, outer garments (e.g. coats, hats, and wraps), stroller, reading material, and food for the flight."
I guess in a sense you are correct, and I am correct.. There is one personal carry-on allowed for free on Spirit.. IIRC Spirit originally wanted to charge for all carry ons and the regulators stepped in..