Originally Posted by glbetrotter

What a fascinating thread to read, both the fact itself and the reaction of the posters!

Sure, this service is not absolutely new in the airline industry, but it certainly is not very common for a U.S. carrier. Although about 3-4 years ago, when I was a United GS, I was picked up in a car (don't remember what it was, probably nothing too special) at SFO when I had a very tight connection for a flight to Hong Kong, and my inbound flight was delayed. They just whisked me from one gate to another in a car; I would not have made the flight otherwise. It was absolutely wonderful.