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Old Oct 31, 2011 | 10:01 am
  #131  
LarryJ
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Danny,

Had an issue with the Android app yesterday and wanted to send you the details.

Routing was BWI-ATL-BNA on 10/30/11. Arrived early in ATL so did standby for 1452 to BNA instead of waiting for my original flight, 342. The agent gave me a seat request card.

At this point the app showed both 1452 and 342 in My Trips. For 1452 it showed standby instead of a seat but my name did not appear on the app's standby list. Other passenger names appeared on the list along with the count of remaining seats in F/Y.

The gate's display monitor was still showing the connecting gates from the airplane's arrival so I couldn't compare the app's standby list to the one on the gate area display.

About the time that boarding began, the app started returning an error message whenever I tried to view the standby list. I don't remember the exact wording but it was something about the standby list not being available.

When Zone 1 was called the agent called me up saying that I was cleared and I boarded. After boarding, I continued to try to retrieve the standby list but was never able to do so. Also, the app never showed me with a seat. It continued to show me as standby even after the flight had departed. (It's really nice that the app works free through GoGo)

By the time we'd landed, the second leg had completely disappeared from the app. The itinerary in My Trips now showed it as a BWI-ATL trip with no mention of BNA at all. When I got home I checked Delta.com and it also showed only BWI-ATL. I'm waiting now to see if the second leg posts correctly to me account.

Anyway, I'm getting a lot of use out of the app and appreciate the continued development. I hope this information can help you continue to improve it. With the gate display not showing the standby and cleared lists it sure would have been helpful if the app would have been able to display my status so I could see when I was cleared.

Thanks...
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