Originally Posted by kesler.go

I was on a regional 773 last August when the PTV screen fell off...I was never able to change seats since the flight was full but got a sincere apology from the ISM and SP. I did however write an email to Marco Polo about it and got 7,500 miles as a goodwill gesture.

Last week I was on a 744 service from PVG to HKG when they told me my selected seat is not available because the screen was not working, they offered me 11A which didn't have a window so I stuck to my 12A throughout the flight. over all it was okay, the SP on the flight was nice enough to make sure I was okay with no IFE during the flight and took time out to make sure I had a comfortable flight.