It's good to hear, thanks.

Should I send the note to an email address on the site? It's still down, so I can't go and look. Is it in a "Contact Us" type section?

I called, literally, within a minute of receiving the email. I was actually looking at my email when it came in, and I picked up the phone right away.

I fully understand that someone else might have snagged the seat before me. I am new to Expert Flyer and it's frustrating when the ONE TIME it alerts me to a desired seat, the seat is gone and the site is unavailable. I have no way to "prove" to the airline CS rep that there is truly a seat available.