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Old Oct 25, 2011, 11:50 am
  #5  
DLCorpTeam
Company Representative - Delta Air Lines
 
Join Date: Jul 2009
Location: Atlanta, GA
Programs: SkyMiles
Posts: 351
Originally Posted by davewpb
Hello fellow travelers; this is a first for me and I can tell you I wasn't too delighted to see this being used as a flight delay excuse.

My flight from MDW to ATL on Friday was delayed due to the wi-fi service being inoperable on the flight. I have flown where a bathroom was out of service which truly effects the passenger however; a passenger amenity such as wi-fi becoming a flight delay reason isn't acceptable to me. Has anyone else run into this issue or do you think Delta is now trying to maximize inflight revenues.
Thanks for letting us know about this. We are looking into it, but in the future, also know that this kind of situation can be reported directly to TTU as well for follow-up.
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