FTers,

I really need help on this one.
I have been a Global entry user for more than a year now, used it about once a month on average, never had a problem and never been "X".
3 trips ago, when I was coming back thur MIA, walked up to the machine, scanned my passport and had my photo taken, then immediately I got a big ERROR msg on the screen, saying "ERROR. ... passport expires on xx/xx/2015"

Tried all 3 machine on the row and got the same message. Went to the officer and he didnt know why but processed me there.

Last month, my next international trip returns me to LAX, same thing error msg poped up after the photo screen. The officer didn't know why either, and had never seen it before.

Yesterday, came back from Peru to SFO, got the same ERROR and sent to an officer. The only advise he gave me was to contact tech support in Global Entry. ??! I was never a big fan in tech support even within my company, and not sure about Uncle Sam's tech support. At this point, I don't even know where to start to solve this problem.

Anyone seen this problem b4 ? Please help.