FlyerTalk Forums - View Single Post - Cancelling a eupgrade request
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Old Oct 22, 2011 | 7:53 pm
  #7  
rehoult
 
Join Date: Oct 2008
Location: YYC
Posts: 4,035
Originally Posted by SYD/YYZ
On a side note there are 2 elites travelling and the eupgrade system required us to both request the upgrade togther and have enough credits for both in one account, rather than each being able to use our own eupgrade points individually, another strange part of the process as you may only have enough to upgrade one on an itinerary.
Yup, one of the downsides of the new system that many of us have lobbied AC to change as soon as they can. However, if you need to, you can get around this by phoning and asking the agent to split the booking to accommodate your needs. They'll assign some new PNRs, and then you can each request your own upgrade.
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