tfjim said:
My normal airline's schedule wasn't terribly convenient at times and so I was forced to connect through Denver on United. I have absolutely no status with
United and think I had an account balance of 25 miles or something like that.
Which pretty well makes my point. Thanks to a generous company policy (good for you!!!
...although I suspect I am paying for that perk every time I pick up a six pack of bud
), you have no need to be loyal to TWA, or UA, or anybody else for that matter. Therefore, over the long haul, because you will take whichever carrier is most convenient, you cannot be counted on for recurring revenue to any particular airline.
Which is fine, since they can simply gouge you when you DO fly with them. But as JeffS poiunts out, to the enlightened CEO who is concerned with long term profits, I am a more important customer both in terms of loyalty
and money since I will make a double connection twice a week to keep the revenue flowing to UA.
Think of it this way: would you rather sell five bottles of bud at a profit of $2 per bottle or sell 100 bottles of Busch at a profit of 25 cents per bottle
??? Before you answer, assume that you are pouring the exact same beverage into either bottle (just as the airplane seat will be there whether someone who paid full fare for it or not sits there).
Which is your better customer deserving more attention and perks????
OK, it's a strained analogy, but I thought you might appreciate the free advertisement...based on my assumptions reading your profile
...