? Most have been quite helpful. Again here is the contact information:
http://www.tsa.gov/contact/index.shtm

If I were the OP, call and speak to the FSD. You can find it out by calling the airport main number and asking for his or her office -- the FSD *will* answer your calls (I was shocked, I have been able to just call up mine on the two times that I needed to speak to her.) Just be civil and don't start ranting.

I would also add that in a situation like this, VIDEOTAPE. Pull out your iPhone and start recording the interaction. I would recommend doing it openly though so you don't get into trouble regarding any wiretapping laws, etc.

Last year I witnessed a United gate agent behaving extremely badly, screaming at a customer, and pulled out my phone and started obviously videotaping her. She all of a sudden became "Miss Congeniality" and quit the ridiculous behavior. It was sad, but very effective. The other customer saw what was happening and just kind of smiled, and when the issue was being resolved I put away the phone. I probably still have the video somewhere, but the threat was enough to encourage proper, more civil behavior.