Originally Posted by Qantas

Hello Traveloguy,

As you are one of our most valuable customers and spend a great deal of time at airports and in the air, we want to make every part of your Qantas Frequent Flyer Platinum experience the best it can be. We're pleased to let you know that we're introducing a new range of benefits for our most frequent flyers

Our upgrades are getting even better

As you may be aware, Qantas Frequent Flyers are able to request a Flight Upgrade Award on selected fares for Qantas operated domestic and international flights (with a QF flight number on your ticket), by registering online or via the contact centre+.

We've also been taking your feedback into account in designing a new, even better points upgrades experience, and we're introducing some key changes later this year. In the past year, the success rate for Platinum members in obtaining a Flight Upgrade Award internationally has been on average 70%, and we expect the changes below to make success even more likely.

The new upgrades experience

• From December 2011, when you have registered for a Flight Upgrade Award, we'll notify you with an SMS when your Flight Upgrade Award is confirmed so you can maximise the time to prepare for your upgraded Qantas journey.

On international services, we're also making the following changes from December 2011:

• The ability to register for a Flight Upgrade Award at any time from booking up until 24 hours before your scheduled departure,

• Where possible, Platinum members will receive successful Flight Upgrade Award confirmation from up to 48 hours prior to their departure time,

• Whilst you may get a Flight Upgrade Award earlier than today as mentioned above, we will also be processing Flight Upgrade Awards closer to the time of departure. This means there will be fewer empty seats in First, Business and Premium Economy on many occasions. For example, if a customer changes their plans on the day of departure and decides not to travel, we will be able to upgrade another customer into their seat.

And on domestic flights from early 2012:

• We'll be introducing a domestic registration process for Flight Upgrade Awards on Qantas operated flights (with a QF flight number on your ticket), where your Flight Upgrade Award request can not immediately be confirmed. Confirmation of a successful domestic Flight Upgrade Award from the point of booking, as well as the ability to request 'on departure' Flight Upgrade Awards will remain available.


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