UPDATE:
Breakfast was a non-issue; I ordered a full breakfast and was given a zeroed out bill ($24) to sign. Great breakfast by the way.
Upon checkout they asked about my stay. I asked do you really want to know, I have a list? They said yes, took notes to a list that grew since the post below. The Agent apologized and asked to see my email confirming the eStandby spa offer. She also made things right on the spot and I have a very nice enticement to return. I left satisfied. I will return.
Originally Posted by
itsaboutthejourney
Was given the "mistake" certificate this week and when I asked if it was really just continental as it says, I was told it was for full breakfast - to sign for it and it would be removed from my bill.
4 other service failures in the stay (lied to about corner room avail, diamond amenity never came, no Crest in either room, Nor4 offer at spa never mentioned, etc.) not impressed compared to my prior visit. Not sure if they have downgraded the hotel's management or have new management, or this all was just a fluke? but if I were Hyatt I'd be a bit embarrassed.