FlyerTalk Forums - View Single Post - Coffee / Tea - No longer complimentary to all GP members?
Old Oct 3, 2011 | 11:57 pm
  #25  
francophile
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Join Date: Dec 2001
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Originally Posted by MikeFromTokyo
I don't see any Four Seasons hotels- and especially the George V- yanking away any benefits they have long offered to their customers.
http://www.flyertalk.com/forum/luxur...las-vegas.html


Originally Posted by MikeFromTokyo
Also, the peerless George V competes in a different market segment than the Park Hyatt Vendome.
Understood. Then do the other 4/5 stars hotels in Paris like the IC Le Grand or the Westin on Rivoli offer complimentary coffee/tea to their guests delivered to their rooms?


Originally Posted by MikeFromTokyo
For many guests at the PH Gold Passport earning/redemption, as well as the associated benefits influence their decision to stay at the property.
I find this statement absolutely incredulous. Yes, benefits are important. GP passport members value free internet, breakfast, and bonus points. But I find no reason to believe that yanking away coffee/tea will deter people from staying at this property.

There are very few major chains (I can't think of any off the top of my head) that offer free coffee/tea through in-room dining to their guests with elite status. Not SPG, not Hilton, not Marriott, not IC......


Originally Posted by MikeFromTokyo
IMO Hyatt cannot afford to take away benefits that its high-end guests have come to expect.
http://www.businessweek.com/ap/finan.../D9ORVRSG0.htm

Hyatt Hotels posts 48 percent leap in 2Q profit
August 2, 2011

Hyatt Hotels Corp. on Tuesday said that its second-quarter profit rose 48 percent, as it filled more hotel rooms and its customers spent more per room in North America and abroad.
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