FlyerTalk Forums - View Single Post - IDB'ed from a UA Flight due to Seat Assignment Error

Oct 1, 2011, 11:14 pm

#15

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Join Date: May 2001

Posts: 10,969

Quote:

Originally Posted by surftb15

Thanks.

I drafted my letter and will mail it to UA and the DOT on Monday. I don't know what can come of it now, but we will see.

What is the best address for UA response? They have one on their website, but is there another one?

If I write a real letter to complain, I write to the CEO's directly.

Remember, UA failed you not only with the initial screwup but also with the handling at the airport.