Originally Posted by
username
I guess it hinges on whether this was a IDB situation. If yes, then you are due lots of money.
It is not exactly an equipment substitution either. Good luck and keep us posted.
By the way, even the 1K customer service does not seem to be responding as fast now as before. So, be patient.
Thanks.
I drafted my letter and will mail it to UA and the DOT on Monday. I don't know what can come of it now, but we will see.
What is the best address for UA response? They have one on their website, but is there another one?