Originally Posted by
Keyser
been a member since the 90s....as others have said, its a great program when it comes to redemption....

when was the last time you did this????its all online now....
yup..i have booked online redemptions (domestic India trips) with ease on AI.
Once I had to change an award ticket. For this, I had to go to the office. But, no issues...they re-did the ticket in 10 minutes or less.