Originally Posted by hserus

First, check if they actually canceled the PNR and have sent the refund request (call the airline and ask them to check).

As far as I can see from checkmytrip that PNR is still in "retention" which means expedia hasn't got around to doing this yet [though finnair gave them A-Z instructions on how to do so]. Let me confirm from Finnair and head to the consumer court first thing today during working hours (had some work pressures which prevented me suing for the last few days).