I don't think most of the B&R fans here go for them because of the warranty - certainly it is good but I want a bag I don't have worry about sending back anyway.
I at least go for B&R because of the quality, durability, LOOKS (which at least in the rolling computer bags I like) and functionality. Some of all this is a matter of personal choice. But you do seem to hear less about wear and tear problems with B&R than with Tumi - maybe because so many more people have Tumi, but maybe not.