Originally Posted by
SATTSO
You will not like this answer, but the TSO's were following the procedures. I have pointed out before that our "procedures" no longer require the TSOs to ensure that the passenger is able to see their property. Of course, I pointed that out many months ago (perhaps close to a year?), and it was only a brief disucssion, so I understand why you are unaware of this change.
It would certainly be helpful if there was a resource that travelers could refer to that stated exactly what the rules of this TSA game are and that TSA agrees is the standard under which they operate.
What we have today is unacceptable, we don't know what is required, nor do we have anyway to determine is any one TSA employee is following procedures or not.
I think the simple answer is to file a complaint on each and every TSA screening pointing out that the public has no way of knowing if TSA is in fact complying with SOP.