Originally Posted by gordondd9

Apology in advance if wrong thread to post. Please move as needed.

We bought 4 special Business Class fares, MCO-EWR-LIS on TP. Booked in J Class (and inventory bucket) on all sectors, using CO metal MCO-EWR-MCO in their F cabin but booked at TP code share (TP metal across water). Ticketed with confirmed seat assignments in F on domestic flights in early September. Today received notice from TP that J Class changed to H Class and seat assignments now 38AB instead of 3AB on the MCO-EWR-MCO sectors. Only explanation they have offered is CO had equipment change (from B737-800 to B757-200) and as result TP have no Business Class seats, and indeed TP tried to explain it was an all economy aircraft!
If you look at CO schedule, it is B757 with F cabin. TP have offered to refund tickets but other arrangements in place and no decent fare alternative at this stage. Any suggestions on how to hold TP accountable for selling fare within Star Alliance and honoring same.