Totally normal. A380 in business is almost a new concept, sort of "mass business class".
Honestly folks, I know it is supposed to be getting better, but I have had better service on Easyjet. It is just getting beyond a joke and EK needs to do something about it big time.
What is most insidious is the way that crews are clearly inventing their own workarounds to minimise the effort that is required to service that (admittedly large) cabin. No doubt all that traipsing back and forth from the rear galley is a chore. The other day on Dxb-Man, it has finally become clear that there is no longer even lip service to the idea that you will receive all the deliverables promised by the menu. After the starter, the interminable wait for the main course. As the main course is cleared, the FA [who should hang her head in shame[ said to each passenger, "do you want anything else?" a question designed and phrased to imply the meal service was finished and encourage a polite "no", and I observed most pax took the bait. Instant wrap up, clear, and that's that. Ihad to proactively say "yes, I would like a dessert if you don't mind?". Eat the dessert, they clear the dessert, and then the show is over, no more. I never saw a coffee or tea pot appear once in 7 hr 30 let alone the long lost Godiva chocolates.
On landing, I had one empty nuts bowl and 2 (count em) uncollected soggy ex-hot towels littering my space.
Personally I am through with the A380.