Last week I flew in business AKL-SYD. I was pretty excited to try out the EK service that I have heard so much about and the A380. Overall I wasn't impressed and felt to service was about par with United in business. I had two main issues one was with the meal service. Service started late about 90 min in on a three hour flight and the FAs did not come by and check on drinks or offer after dinner coffee, Ect. More annoying was that service items were not picked up. Once we began our decent my tray was cleared. Then on the next pass through my glassware was cleared. The table cloth, napkin, and bowl that the warm nuts were were served in were never clear. After a rough landing I heard a crash behind my seat. Either an FA or the passenger behind me had put a plate on the seat shell behind my seat and when we slowed down it slid and fell between the shell and my seat. Overall not very impressed. Did I pull the short straw with crew or is this normal?

Thanks