<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Plato90s:
BTW, it wasn't clear from your post, but did you tell the lounge staff about the cold water or did you just send CX a letter afterwards?
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I told the cabana attendant. Incredibly, she responded as if I were crazy, hadn't used the right knob (to turn on hot rather than cold), etc.