A response from OfficeMax, as others have reported:

"Thank you for your feedback. Our Technical Department is working on this issue. We do apologize for any inconvenience this may cause you. If you have any questions or concerns please do not hesitate to contact us."

I'm ok backing off and waiting now that OM and US are clearly aware of it, and letting them fix, but I'm impatient to order that pen refill; this quill I'm using is about out. Hey, remember longhand writing?