Originally Posted by
beltway
Given that
- US was using the same URL a year ago, and it worked
- a member in the primary (Other Partners) thread has noted that he did this successfully just last month
it's pretty much a lock that the problem is on the OfficeMax side.
I called OM again today and asked to speak to their web support/IT department. The very nice CSR gave me a toll-free number which connected me to a recorded line with info about WalMart promotions.
*facepalm*
It's frustrating to know about these problems but not being able to do anything about it or to complain about it. I personally work in software QA and have worked for the large web site corporations such as freecreditreport.com and several others and I know how the testing is done. They do most of the testing on local machines inside the company and nearly all the integration errors like this one are missed. They don't go outside the internal network to test. Since it wasn't tested and no bug was found then no bug exists. Probably the only people who they will listen to are US Air, if they would complain about it.
Besides the website there is also a telephone number where orders can be placed. The number is 800-283-7674. Sorry if this was already mentioned but has someone called the order number and made an order? I imagine the error with the web page is not a problem for orders by phone. When I look at the source code of the web page there are some comments regarding fixes for errors, quite often a fix for one error will cause a new error and that's likely what happened.