Originally Posted by
alanh
Right. The issue is that at no point is either a tracking ID or your DM number passed to OfficeMax.com. It only sees the URL you clicked on, and has no idea of any other information that was on the site the URL was from. You could also just type it in. It can't be passing a cookie because cookies can't be shared between different sites.
The shopping mall sites pass a tracking ID, so the site reports back to the mall that session #1234367 earned 55 DMs. The mall website knows that was you because you logged in and credits the miles. OfficeMax uses this method with other airlines (like United), but they aren't in the US Airways mall.
I'm 100% sure the link is broken and you won't get miles. Either OfficeMax.com has a problem, or US Airways is using the wrong URL. I'm also 100% sure the blank pane in the center of the screen is supposed to say something like "Welcome US Airways members!" and ask you for your DM number.
The problem is penetrating customer service and getting the message to someone in their IT departments to look at it. Customer service is just going to either say it's fine, or you're doing something wrong. It's a classic problem that it's almost impossible to report website bugs to large corporations because you aren't allowed to talk to anyone that can help.
Correct. From my research and all I have read, there was an area on the Office Max website, on the front page, where you would enter in your DM number. They have now taken that off. They also were in the Shopping Mall, but no longer are there. I have a feeling this is a case of the "right hand not knowing what the left hand" is doing. Emily at Office Max told me that they know there is a problem and that she has forwarded the information to the right department and will update me once there is a resolution. And believe me, I am going to be on her like a flea on a dog. Also forwarded her the screenshot of the blank page.