Originally Posted by
AlicorporateUK
It's not that bad
Their website has much improved in the last couple of years and, apart from having issues with buying tickets with Amex cards issued abroad, I've always found it quite user-friendly and never had any major problems.
True and positive for all the travellers to Italy, but unfortunately almost everything else is a kind of middle ages.
The level of technology is really abismal, and for millions of commuters there's nothing, not even the ticket machines and the fare gates in the stations!