Okay - got a reply from David Turnbull's office today...

Excerpt from his letter to us:
Thank you for your recent e-mail messages, regarding our inability to provide you with a seat aboard flight CX713 from Bangkok to Singapore on 25th November.

May I convey my sincere apologies for the considerable inconvenience this most unfortunate incident has caused you. As our valued frequent flyers you have every right to expect better of Cathay Pacific, and I am sorry that we have let you down on this occasion.

Please rest assured that the points you have raised will certainly be reviewed. There is little or no excuse for the difficulties you encountered and I am sorry that your confidence in both our standard of service and commitment to loyal customers has been compromised.

I fully appreciate the need for us to make amends for this regrettable experience and I am sorry that you are not satisfied with the offer of a round trip upgrade that has been made by our Customer Relations Department. As a token of our apology, I have instead arranged for 60,000 Asia Miles to be credited to your Marco Polo Club accounts and I hope this will go some way to offset any disappointment you have been caused.



What do you think? Should I have gone with the 2 sector return upgrades instead? It really doesn't do me much good since most of my tickets are already in First Class! I'll have to see what my business partner has to say about this counter-offer.