Originally Posted by
Stumblefoot
In this day and age of companies doing the right thing in the wrong way, it's good to hear about your experience. And, especially coming from an AA Plat!
Glad you had a good experience, but I know it'll be tough to give up all of those first class seats that you're able to enjoy.
BTW... what brought you through Denver on your worldwide trip? Were you coming from Europe on BA or LH?
Welcome home!
Hi Stumblefoot,
I totally agree with you that in this day and age many companies do the wrong thing. I was worried that they could easily see that I never flew their airline before and therefore didn't spend tons of money with them.
When something happens on American Airlines, they typically email me fairly quickly, even without me having to contact customer service or send in an email. I'm sure a big part of that reason is because I've flown millions of miles with them and spent significant amounts of money with them over the past many years.
I was worried that Frontier would have the attitude, "oh this guy has never flown with us before and we've not made money with him so it's ok to screw him" kind of thingy.
The big worry was that it wasn't some cheapo stroller and I know with some airlines it would have been like pulling teeth to get them to replace it. People without kids don't realize how expensive some of this stuff is.
I explained to Frontier that this was an expensive stroller and invited them to replace it if they wanted to. But they told me to just go out and buy a new one and they would cover it.
The only inconvenience was it taking so long but I could clearly see they did mail the check out but it got lost and not their fault.
I was still sour on the Airlines until today when the Manager himself came out to shake my hand and apologize. The $300 voucher was totally unexpected but greatly appreciated. In fact, I already redeemed it today for a business trip to DFW here in a few weeks. A bit of a pain to connect through Denver but only 30 minutes but still am going to give them some business now that I'm in San Diego.
As to what brought me to Denver.....we were actually finishing up our trip in Breckenridge. We spent so much time on the beach with a month long trip in Hawaii traveling around and then 20 days in Mexico, that we wanted to enjoy the mountain and spend 10 days in Breckenridge. So we flew there to end the trip before moving to San Diego.
Definitely I would recommend this airline to anyone based on my experiences with them. Here is an airline that recognizes when they made a mistake and going the extra mile to earn business.