I just thought I'd take the time to post an experience I had with Frontier Airlines. This was my first time flying with them last month. I'm an Executive Platinum with American Airlines (4 million miler) and fly them almost exclusively.

My family was on a 4.5 month trip traveling around the world and flew it all on American Airlines except the final leg. For the final leg of the trip we booked a Frontier Airlines flight from Denver to San Diego as the flight arrival time worked out better for us.

It was our first time on Frontier and I was impressed with them. Very friendly agents and flight attendants. The only problem was upon arrival we discovered that our expensive Phil & Ted's Vibe stroller was totally damaged. I'm not sure how it happened but the entire body of the stroller (which was metal) was totally crushed and the metal was broken in several places.

Immediately we brought it over to the customer service agent by the baggage pick up area and she inspected it and agreed that they were responsible. However, when she asked how much it was worth and I told her that we paid around $800 for it, she couldn't believe it. I told her that I still had the receipt as we purchased it a few months ago. She told me she would need to get permission from the manager.

It took 2 days but she did confirm that they would pay for it and said they would mail a check out. She said she Googled it and confirmed how expensive they were. The only frustrating part was that I waited a month for the check and it never arrived. I guess it got lost in the mail. We had just moved to San Diego so that could be a possibility there was a snafu with the mail.

It took several calls to confirm how I could get a replacement check. I told them rather than mail out another check, I could come to the airport and pick it up.

So today, I went to the airport and personally met with the City Manager, Eric Srangsriwong from Frontier Airlines and he personally came out and apologized for the situation and the delay. He did show me a photocopy of the original check and it was indeed dated for the original date they mailed it out. (One side of me thought they just said they mailed it out, but the photocopy confirmed they did mail it out and it got lost in the mail).

I was impressed that the City Manager himself came out to apologize and shake my hand. Not only that but he gave me a $300 voucher for a future flight with Frontier Airlines to apologize for the situation. I thought that was extremely classy and turned a frustrating situation into a positive situation.

This was my first flight with Frontier Airlines but certainly won't be my last..... They definitely value customers... even first time customers....

Thanks Frontier Airlines!