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Originally Posted by ariyo15
Originally Posted by
raistlin
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You need the ticket to be in class H-B-M-Y, otherwise upgrade is impossible. Also, there must be an available seat in I class (the lowest business class fare).
You'd better check both conditions before converting points.
But, say everything were "in order," could I do it over the phone ahead of time or would I have to hope the seat is available at check in?
You would better do it as soon as possible, because I seats fill up quickly
Then, if everything is in order, but there is no I availability, you can do it at the airport with any seat left, but only in a few airports where there is an AZ ticket counter.