Originally Posted by
azstar
I asked the same question, because it seems that every agent does it their own way. According to the company policy boarding should be in the following order:
1) Summit, Ascent, & Classic Plus passengers.
2) Rows 1-4 and pre-boarding for families and people needing extra time
3) "Express Boarding" for people not using overhead bin space. The purpose is to keep the
aisles clear during regular boarding.
4) The back half of the aircraft.
5) The front half of the aircraft (starting with row 5).
Now, I don't know if it depends on the type of aircraft or if they have other variables. I've also noticed that lots of gate agents really have no idea what their boarding priority is supposed to be.
This post is correct policy is to board with Priority #1, Courtesy #2, Express #3 then lastly General #4 row 13 and higher on mainline airbus and E190 aircraft first, then all rows. The exception to this would be during irregular operations or broken through flights in which a change of aircraft is required on a through flight in DEN, MCI or MKE.