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Thread: Points being calculated incorrectly. Check your folios.
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Old Aug 28, 2011 | 12:44 pm
  #42  
pdb
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Join Date: Sep 2002
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Originally Posted by canyonleo
Hyatt Boston, base rate $166 x 2 nights x 5 points/dollar should 1660, I only received 1634. 30% Diamond bonus should be 498, I only received 490.

I called and the CSR who was happy to adjust the missing points.
This sort of discrepancy is similar to what I have experienced on every single stay I have had during the past 2 months, at different Florida properties. I believe all of the reservations were AAA package rates, including breakfast, so maybe there is something involved with that. It certainly is annoying and a waste of time for customers and HGP, alike.
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