Originally Posted by
fishferbrains
Well YMMV here as we attempted to check-in today at the Kea Lani at 2pm and were told that "guaranteed check-in wasn't until 4pm and that they didn't even have access to the suite yet".
They did indicate they has hospitality rooms available - but "those were all full at the moment".
Bottom line is that it took until 4pm until we could access the room. Not the best start, but the service after that has been wonderful.
More to come...
Sometimes when the hotel if full at Kea Lani.. it is next near impossible to get any early check in accomodated..
Never had a late checkout denied at the Kea Lani.. makes for nice memories imo more important to get the late checkout..
Originally Posted by
znke252
Just got back from the Chateau Frontenac. I had requested early check in but nothing was available until after 4 pm, as the hotel was full. Staff gave us a coupon for a free drink or dessert while we were waiting, which was an appreciated gesture. We were able to obtain a 6 pm check out, which worked out well as we had a late flight.
I'm glad to hear that the hotel tried to make you happy by providing a free drink and dessert..