Originally Posted by natkraft

So yes, I know what is going on over on the east coast, and I've had to change some flights due to it on AAnother AAirline, as well as BA and both picked up the line within a minute. I will admit that I hold status there so that may change the outcome somewhat.

While I can understand that that is the case, it won't let me upgrade online (trust me, I tried.. It says I need to call in).


I actually got through once, around 3hrs ago, and used the 'call me back' option. The automated voice said they'd call back in 1.5hrs.. Well, it's been 3, that's why I'm slightly upset.

I just hope this isn't usual for them after the cutbacks, since after all out of KAUS there's only a few viable options, some more than others depending on where you are going.