Originally Posted by
natkraft
So yes, I know what is going on over on the east coast, and I've had to change some flights due to it on AAnother AAirline, as well as BA and both picked up the line within a minute. I will admit that I hold status there so that may change the outcome somewhat.
While I can understand that that is the case, it won't let me upgrade online (trust me, I tried.. It says I need to call in).
I actually got through once, around 3hrs ago, and used the 'call me back' option. The automated voice said they'd call back in 1.5hrs.. Well, it's been 3, that's why I'm slightly upset.
I just hope this isn't usual for them after the cutbacks, since after all out of KAUS there's only a few viable options, some more than others depending on where you are going.
Does AA/BA have hubs on the east coast?
As a realistic answer, CO onshores their res calls and their res agents get comissions. Higher cost, fewer of them. UA outsources most calls overseas and no comissions along with cheaper labor. More agents, less product knowledge. There is an upside and a dowside to both. Be careful what you wish for, as their are usually associated costs that come along with your dreams.