Dear all,

I need some urgent advice

I am halfway through my round the world ticket with the following routes left:

London - Nairobi 24/8/11 with BA
Dar Es Salaam - Johannesburg 17/11/11 with BA
Johannesburg - Sydney 17/11/11 with Qantas

It was booked with LAN. We have 2 issues:

1. Our Dar to Johannesburg BA flight route has been cancelled, and now there are now no oneworld flights doing this route. Moreover, there are no oneworld flights from East Africa to Johannesburg.

2. We want to change our flight from London to Nairobi to the 2nd of September

I have spoken to BA and they said it was LAN's responsibility to get us on another flight from Dar to Johannesburg as LAN own the ticket.

I spoke to LAN and they initially said that they were happy to do the date change, but they can't reissue the ticket until the other problem is fixed, as the ticket booking becomes an error. They also initially said that I needed to speak to BA to organise a different flight for the Dar to Johannesburg, because it was their problem, and that it was BA's responsibility.

I subsequently told them that BA said that it was LAN's responsibility to organise another flight. At the moment, the representative I spoke to, after a lot of arguing, will try and work somethiing out.

Does anyone have any advice as to who is responsible for all of this and any tactics for getting a flight from LAN or BA from Dar to Johannesburg on another non oneworld carrier ie South African Airways. It's a bit of a mess and we dont have much time before our upcoming flight. We are in the UK at the moment.

Thanks to everyone

Ben