Originally Posted by sargenet

I orginally emailed customer service when I didn't get the email offer. I got the standard response about the "error" and talking about the 2500/2500 but also the email mentioned my order had not been reported to them by Verizon yet.

Concerned that my order would not be reported to them (happens to me a lot with AA Shopping Mall....got my points from January purchases from Sears in JUNE! And that was after chasing them down and emailing info over and over.

ANYWAY.... I sent an email asking how was I supposed to meet the deadline for earning the additional 2500 for placing the order if my order had not been acknowledged in the first place. I have checked my shopping mall account and nothing is pending. So this is what I received from them last night:

Dear XXXXXXXX,

Yes, please kindly provide the following information:

A copy of your email confirmation from the merchant
(or if you cannot provide this):
Order #:
Order Amount:

A representative will respond as soon as possible with further information. As always, we appreciate your patronage.

Sincerely,
Kolandra