To counter this story - I called the PPS Club service centre to ask for a replacement supplementary card (we lost the first one). I also wanted it delivered to Ion, as I will be in Singapore for the next couple of weeks. While this request initially flummoxed the agent, she took it on board personally, and has now arranged a new card, and delivery to Ion as requested. She kept me informed through a couple of interim update calls as she worked her way through SQ's labyrinthine systems. Nice work^