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Not only the website is down the drain, also the call centre!

Not only the website is down the drain, also the call centre!

Old Aug 18, 11, 5:03 pm
  #1  
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Join Date: Feb 2009
Posts: 413
Not only the website is down the drain, also the call centre!

I've just spent 38 minutes on the phone to the KrisFlyer call centre (not on hold, 38 minutes TALKING :P) booking a simple SYD-FRA flight using points as I kept getting error messages on the website. However, the poor man on the other end taking the booking was as thick as a brick and I had to tell him where to look after he told me things like SQ242 from SYD-SIN doesn't exist, that there are only 3 flights a day from Sydney. Oh dear.

Good news is, I now have my flight... after 38 minutes of explaining.
maestro1981 is offline  
Old Aug 18, 11, 6:33 pm
  #2  
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Join Date: Sep 2010
Location: Auckland NZ
Programs: SQ TPPS, EK Gold, IHG RA, Marriott Gold Hyatt Diamond, HHonors Gold, UA Premier Gold, TG Silver
Posts: 1,092
To counter this story - I called the PPS Club service centre to ask for a replacement supplementary card (we lost the first one). I also wanted it delivered to Ion, as I will be in Singapore for the next couple of weeks. While this request initially flummoxed the agent, she took it on board personally, and has now arranged a new card, and delivery to Ion as requested. She kept me informed through a couple of interim update calls as she worked her way through SQ's labyrinthine systems. Nice work
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