I am at my wit's end and am hoping for help. I have GE membership but got it before 7/12/11 so do not have the RFID card. I received an email advising me that for a $15 fee, I could get the card (which would get me an expedited exit from Canada - where I am planning to go). I logged onto the GE site and was asked to change my passord which it did. But I must have followed the wrong clicks because I think I ended up asking for an interview. I ended my on-line contact at that point. The orginal email did not say how the card would be obtained but I assume it's through the mail. Can someone PLEASE tell me what steps to follow after I enter the GE web site in order to pay my $15 and get the card?