Originally Posted by
sargenet
So the steps are....wait 8 weeks...send email with all the details...order number, amounts, dates...etc. Wait for Cartera to respond, which will be something from them telling you they need to check with vendor...and they will get back to you in 2-6 weeks once they hear from vendor. Then wait weeks and weeks....then finally points show up as pending...wait more time before they show up.
This is why Cartera should INITIATE a process to resolve these orders made based on their advertising. Rather than waiting 8 wks and then another 6 wks they could create a process and web site for those effected to submit claims. The process would confirm my purchase was within the window of error, product was received, process a return merchandise authorization at no cost or restocking fee to the buyer and process the goodwill credit.
I think that is a reasonable expectation from the company to correct their error. My opinion is that the goodwill should be a little higher too but at this point their inaction speaks volumes.