Originally Posted by
zorn
His real beef is exactly the same beef that many other people (here) have with AC/AP. He doesn't like the changes to the upgrade system. He really doesn't like the near elimination of IKK. He doesn't like the fees on award tickets. For someone who pays for J tickets, there is little left.
It's all about that last sentence. Excellent point. You pay for J and you are getting more or less what an E gets on an upgrade. Pay for a lot of J and... same deal, just more of it. If AC is serious about putting paid bums into J (i.e. if it is serious about survival with, best guess, between 1/4 and 1/3 of floorspace on long-haul occupied by pods) it really needs to listen to this kind of feedback.
Originally Posted by
global_happy_traveller
i think where some of us are saying (despite the harsh words) is to advise OP to focus the complaint on the poor treatment given by the concierge and customer service rather than the $122 in the baggage
+1
If this was never really about the $122 in the first place, why bring it up and WHY make it the topic of the thread? The ultimate message gets lost this way.