Originally Posted by
Tangoer
It's a slippery slope and AC is wise to ignore unproven claims of missing, undocumented cash, especially when other airlines, security, and customs are in the mix as posible supects.
If not then next time they may be on the hook for $1000, or 10,000, or more. In this light losing the OP's 40k of airfare is a small price to pay, especially as people would try to game the system if this becomes a loophole. This loophole must remain closed.
Good decision by AC to not be held ransom for random cash claims.
Shouldn't AC should be able to distinuish well enough the serial complainers constantly seeking compensation for undocumented lost items from loyal pax who seek a small reimbursement once? IMHO AC
isn't wise to ignore OP's claim and should weigh losing a customer against a small outlay because there are times when you must spend money to make money and I feel this is one of those occasions.
Too often it seems there is an inordinate amount of time & effort
talking about problems than actually trying to
solve them. Would the time & cost of having multiple interactions with staff have been offset by a $122 goodwill gesture? You can come at this from many different angles but I don't see this as interaction as black & white as you do.