a first reply from CX...
Dear Mr. Chan,
Thank you for sharing your experience with Cathay Pacific in your letter of 26th April, 1999.
I apologize for the excessive length of time taken to process your application and for the inconveniences which we have caused you. Under such circumstances, I have passed on your letter to our Manager CIS & FFP to reconsider the issue regarding your Club sector credits.
On a positive note, I am happy to know that you are pleased with the service rendered by our staff at The Club Service Centre. I will pass on your kind remarks which will certainly be an encouragement to them.
Once again, thank you for taking the time to write to me.
Yours sincerely,
CATHAY PACIFIC AIRWAYS LTD.,
Peter Buecking
Director Sales & Marketing
cc Mr. Ron Mathison, Manager CIS & FFP