Merry - I'm quite surprised to learn that you're not always critical in your comments! Very well said, I must add !

Cathay Pacific has some good PR people and they try to exceed expectations. I wrote them a 2 page letter after one of my flights from London to HK on Christmas Eve '98 when they upgraded literally more than half the Business Class cabin from economy. I was not pleased since I was one of 4 fullfare paying customers. Anyway, after cursing and swearing not wanting to travel on them again, I was surprised to receive a Registered letter enclosing an Upgrade certificate (oneway only though) for my next trip. I usually only get "apology letters - asking me to travel with them again" from other airlines like Singapore Airlines, and Thai .... (is this a STAR thing)?

Anyway - both Merry (can I speak for you) and I have the confidence that you will be comped to Gold and all your travels since the original email to you , will be included in your account.

Best of luck!