well, I'm not saying that I'm not satisfied with their service in general...in fact, I must say that all the member service executives I talked to at The Club and Asia Miles were all very polite, sincere and helpful...but they just simply couldn't see anything in their computer systems about my request...and, so far I think my in-flight experiences have been very good too (well, I'm used to United's quality, so I'm not expecting too much... )

Anyway, my only frustration here is...why it took them 3 months to process my request and application...why they didn't give me a reply although they repeatedly promised to do so (they always said they're sending an "urgent" request on my behalf)...and, if it's really always the case that it takes them a relatively long time to process an application, whether they should bend or amend the rules a little bit to accommodate this...