Originally Posted by
sylvia hennesy
A person who depends on others' expertise (and pays them for it, from coach to manager to travel agent) should be able to assume that they have done their job. If one is not from the U.S. the multiple places with the same name can be confusing; but the travel agent should have known. The travel agent in this case would be at fault, and should issue a refund (for the plane fare only).
I'm an agent and sent someone to the wrong Springfield one time. I just assumed which one he wanted based on travel patterns. My bad. I refunded him.
Have made a few other mistakes over the years, but I aways make it right and refund or do whatever necessary to keep my client satisfied if possible.
Agents are human too, but I think we have a better track record overall than the general public booking online. Just had an aquaintance book and pay for a flight online, and then checked in for it at SJO, but the ticket was booked from SJC.