No mile redeposit for no-shows was fine with me, even though many didn't agree.
But this new policy is absurd. Often low level awards become available within 72 hours of departure. In fact just two months ago the morning of departure I was able to change a ticket to a more favorable routing because an award seat opened up. Basically a change of any kind within 72 hours is absolutely not possible.
The 1,000,000 award seats going unused at the 72 hour mark is fuzzy math. Over which time period? One could argue that EVERY award seat is going unused at the 72 hour mark. Who would "use" an award seat 3 days before they want to use it?
