View Poll Results: What Do You Think About the Policy Change for Award Re-Deposits and Re-Issues?
I am in favor of it.
111
13.39%
I am opposed to it and intend to be loyal to a different airline frequent flier loyalty program.
413
49.82%
I am opposed to it but will remain loyal to the Delta SkyMiles frequent flier loyalty program.
198
23.88%
I am not affected by it, am neutral about it, do not know, have no opinion or do not care.
107
12.91%
Voters: 829. You may not vote on this poll
Updated: Award Redeposit and Reissue Rule Change
Aug 9, 11, 7:36 am
#1
Original Poster
Join Date: Oct 1999
Location: NY/NJ
Posts: 524
Updated: Award Redeposit and Reissue Rule Change
Just got off the phone with Platinum agent and I was told that effective August 15 and to be announced today, Delta is yet again changing the terms of the Skymiles program.
She communicated that all award travel will need to be made at least 72 hours in advance. That includes redeposits and changes to an itinerary. This allegedly is for Platinum members as well ...not sure about Diamonds. I haven't seen this online yet. And this is different than the change made on July 27, which stated awards must be canceled prior to travel or miles would be forfeited.
Delta please tell me this agent was wrong. I am following up with an email to Jeff Robertson and Richard Anderson. My ire towards Delta was in abatement for the last year. Based on this, it's back!!!
Please feel free to update if you hear differently.
someone asked me to add this to original post for reference. also the moderator changed the headline ...the original would have probably given this more interest!
DL official web site notice:
https://www.delta.com/skymiles/about...ates/index.jsp
http://www.flyertalk.com/forum/16908544-post1167.html
She communicated that all award travel will need to be made at least 72 hours in advance. That includes redeposits and changes to an itinerary. This allegedly is for Platinum members as well ...not sure about Diamonds. I haven't seen this online yet. And this is different than the change made on July 27, which stated awards must be canceled prior to travel or miles would be forfeited.
Delta please tell me this agent was wrong. I am following up with an email to Jeff Robertson and Richard Anderson. My ire towards Delta was in abatement for the last year. Based on this, it's back!!!
Please feel free to update if you hear differently.
someone asked me to add this to original post for reference. also the moderator changed the headline ...the original would have probably given this more interest!
DL official web site notice:
https://www.delta.com/skymiles/about...ates/index.jsp
http://www.flyertalk.com/forum/16908544-post1167.html
Last edited by leiterk; Aug 12, 11 at 9:23 am
Aug 9, 11, 7:47 am
#4
FlyerTalk Evangelist
Join Date: Jun 2006
Location: LAX/BOS/HKG/AMS/SFO...hmm, I need a life.
Programs: United1K, AA ExPlAAt, DL MM/Gold, Hilton Diamond, Avis First
Posts: 13,316
Oh boy....
http://www.flyertalk.com/forum/delta...ion-agent.html
If they allowed for a reprice if low became available AND/OR if they allowed for a routing change (same Origin, Destination and Dates) as long as it is permitted within the fare rules that would be ok but this is far too sweeping.
http://www.flyertalk.com/forum/delta...ion-agent.html
If they allowed for a reprice if low became available AND/OR if they allowed for a routing change (same Origin, Destination and Dates) as long as it is permitted within the fare rules that would be ok but this is far too sweeping.
Last edited by avidflyer; Aug 9, 11 at 1:04 pm
Aug 9, 11, 7:52 am
#6
FlyerTalk Evangelist
Join Date: Jun 2006
Location: LAX/BOS/HKG/AMS/SFO...hmm, I need a life.
Programs: United1K, AA ExPlAAt, DL MM/Gold, Hilton Diamond, Avis First
Posts: 13,316
Delta announcement
I figured I would attempt to help DL out here. They really are going to announce the award booking changes here first so we do not need to learn about them through rumor and hearsay..really they are:
Enter proactive award ticket rule change announcement from DL here:
Enter proactive award ticket rule change announcement from DL here:
Aug 9, 11, 7:56 am
#9
Join Date: Apr 2011
Programs: Earning the most valuable miles in the sky
Posts: 32
Originally Posted by WScottsdaleInsider
So much for waived fees on close in travel. Wouldn't this defeat the point? Make an exception for Medallions.....
Aug 9, 11, 7:58 am
#12
Join Date: Oct 2007
Programs: Now just a lowly DL PM/1MM. This industry needs some competition.
Posts: 3,540
Originally Posted by reed2x
Funny, usually it's within 72 hours that the low level awards are released.
Aug 9, 11, 7:59 am
#13
Join Date: Jun 2002
Location: Paris, France
Programs: DL DM
Posts: 2,864
What's the worst about this change is that low level seats tend to drop in those last 72 hours. It has been a huge perk for PM/DM to change for free. For example, last year I was able to change CDG-IAD//DCA-LGA to CDG-JFK the day prior to departure for no fee when the CDG-JFK low level seats dropped. Now this would be impossible. I was going to have to really push to renew PM this year and the award change fee waiver was one of the biggest perks since you could usually do great things a day or two prior to departure when seats opened up. Probably will settle for GM now.
I think that Delta will say the reason for this change is so that unused award seats don't fly empty, however, I think the real reason for this change is to lock passengers into using more miles since the low level seats tend to drop at the last minute.
I think that Delta will say the reason for this change is so that unused award seats don't fly empty, however, I think the real reason for this change is to lock passengers into using more miles since the low level seats tend to drop at the last minute.
Aug 9, 11, 7:59 am
#14
Join Date: Oct 2010
Location: SEA
Programs: UA 1K, AS MVPG, DL GM, Marriott Titanium, Hilton Diamond
Posts: 2,266
I can confirm that this is true.
I dont think it is a bad move at all though. It has always ticked me off that people buy mileage tickets they never intend on using. It takes away the space that others would love to book. I think DL should limit the number of holds people can do as well. This new policy should hopefully make lower level award seats easier to find and also allow for more SDC options since people will have to cancel ahead of time. As a PM this change won't effect me since I didn't abuse the redeposits but I'm sure many will ..... and moan about it. I'm sure DL will still redeposit awards if u have a valid reason or emergency but for those that abuse the system and screw the rest....they will now be out of luck.
Another change that I have heard is taking place is mileage upgrades. They will have the 72 hr policy as well. This policy will hurt those that have been buying K fares and upgrading with miles only to cancel without penalty and get their complimentary upgrade. Ironically though it won't impact PMs or DMs too much if the upgrade windows clear at 5 days like they do on many routes. Fortunately, SWUs won't have the same policy.
Overall, I think the changes were aimed at the PMs and DMs that have been abusing the system and holding inventory that DL could easily sell and others want. For the mass majority this will be a welcome change. For the self-centered that has been booking award tix not intending to use them and holding space, it will be tough. If people don't like the change, I guess they can go elsewhere but many airlines charge their highest elites redeposit fees on award tickets. DL is just trying to fill the empty seats they have due to the award tickets that are never cancelled or flown until right before the flight (or in many cases right after the flight). Flame me if you want but I think this is actually not a bad change at all for the skymiles program. 95% will like this change since it ****should**** open up more inventory to book low level tickets and SDC. Thankfully they still will allow PMs and DMs to redeposit for free 72hrs in advance which to me seems fair. I'm sure some bean counter did the math and I'm sure DL has lost millions due to empty seats on award tix never flown (and PMs and DMs are the biggest perpetrators since there was no penalty).
I dont think it is a bad move at all though. It has always ticked me off that people buy mileage tickets they never intend on using. It takes away the space that others would love to book. I think DL should limit the number of holds people can do as well. This new policy should hopefully make lower level award seats easier to find and also allow for more SDC options since people will have to cancel ahead of time. As a PM this change won't effect me since I didn't abuse the redeposits but I'm sure many will ..... and moan about it. I'm sure DL will still redeposit awards if u have a valid reason or emergency but for those that abuse the system and screw the rest....they will now be out of luck.
Another change that I have heard is taking place is mileage upgrades. They will have the 72 hr policy as well. This policy will hurt those that have been buying K fares and upgrading with miles only to cancel without penalty and get their complimentary upgrade. Ironically though it won't impact PMs or DMs too much if the upgrade windows clear at 5 days like they do on many routes. Fortunately, SWUs won't have the same policy.
Overall, I think the changes were aimed at the PMs and DMs that have been abusing the system and holding inventory that DL could easily sell and others want. For the mass majority this will be a welcome change. For the self-centered that has been booking award tix not intending to use them and holding space, it will be tough. If people don't like the change, I guess they can go elsewhere but many airlines charge their highest elites redeposit fees on award tickets. DL is just trying to fill the empty seats they have due to the award tickets that are never cancelled or flown until right before the flight (or in many cases right after the flight). Flame me if you want but I think this is actually not a bad change at all for the skymiles program. 95% will like this change since it ****should**** open up more inventory to book low level tickets and SDC. Thankfully they still will allow PMs and DMs to redeposit for free 72hrs in advance which to me seems fair. I'm sure some bean counter did the math and I'm sure DL has lost millions due to empty seats on award tix never flown (and PMs and DMs are the biggest perpetrators since there was no penalty).
Aug 9, 11, 8:00 am
#15
Join Date: Oct 2007
Programs: Now just a lowly DL PM/1MM. This industry needs some competition.
Posts: 3,540
Originally Posted by SkyPesos
You can book close in. It was medallions (DM AND PM) who were stealing from DL by blocking inventory in premium cabins that caused this change.
